Match Support Specialist

About Us

Big Brothers Big Sisters of Lone Star mission is to build and support one-to-one mentoring relationships that ignite the biggest possible futures for youth. Our theme is simple:
Mentoring Relationships Change Lives. We are looking for a dynamic leader who shares our core values and passion for making a difference.

The Match Support Specialist will provide regular case management support to match participants to ensure longer and stronger match relationships.

• Maintain an assigned caseload of 95-100 Community Based and/or School Based matches
• Contact volunteers, parents and children according to agency standards based on length of match, in order to:
  • Provide both on-going risk management and support to keep the match going;
  • Discuss match activity, personal safety reminders, and goal accomplishments;
  • Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
  • Share information about agency activities, programs, and opportunities to donate
• Conduct match introductions and match closures according to BBBSA and agency standards
• Re-engage volunteers, children and parents as appropriate after match closure
• Conduct match evaluations/satisfaction surveys and annual outcome evaluations with parent, child and volunteer; input according to BBBSA and Case Management Manual
• Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency time frames and standards for every touch point with a match participant.
• Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
• Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
• Attend and participate in all team, staff and program meetings as requested
• Participate in monthly supervisor meeting to share pertinent information and elevate issues as they arise
• Assist with agency special events as requested
• Other duties as assigned by direct supervisor

• Bachelor’s degree required, preferably in a social or human science
• One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
• Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free
• Prior experience working with a database helpful
• Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
• Flexibility to work with diverse populations
• Bilingual English/Spanish fluency helpful, but not required

Aside from supporting a great mission, you will enjoy great benefits including retirement (matched); medical, dental and life insurance; HSA option; flexible spending account; awesome time-off and casual dress.

For more information on Big Brothers Big Sisters Lone Star, visit our website stx.org.

Equal Opportunity Employer - M/F/V/D

No Phone Calls Please.