Patient Access Specialist - Optometry

Department: Optometry Clinic

Salary: Commensurate with Experience/Education

Responsible for front desk operations, which include patient scheduling & registration, insurance/eligibility verifications, reminder calls, check in/out, collection of payments, and coverage of phone/fax lines.

• 1. Serve as first point of contact for patients, visitors, staff, students and faculty.
• 2. Answers questions and resolves moderate customer service concerns and refers more difficult issues to manager; adheres to department guidelines on referring patients/visitors to the appropriate area.
• 3. Provides excellent customer and patient services support by setting appointments and providing phone coverage.
• 4. Answers telephone and directs calls to the appropriate staff and relays pertinent information.
• 5. Communicates with customers in a courteous, professional, cooperative and mature manner.
• 6. Retrieves and files medical records, enters/updates patient information, and ensures patient's documents are scanned into the electronic systems.
• 7. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.
• 8. Assists patients with check-in process; checks out patients using electronic medical records system including inputting data, posting charges/payments, and searching and retrieving data.
• 9. Faxes, copies and distributes medical record information for doctors and patients.
• 10. Ensures confidentiality of all medical records and patient information.
• 11. Works as part of a team with all clinic staff including management, nursing, and medical personnel.
• 12. Performs other job-related duties as assigned.

MQ:

Education:

Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.

Experience:

Requires a minimum of three (3) years of directly job-related experience. Certification/Licensing:
None

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.