Office Manager - Nexus Physician Services

POSITION SUMMARY:

The Nexus Physician Services Office Manager oversees the daily operations, administrative functions, and revenue cycle activities of physician practices within a specialty hospital system serving individuals with neurodevelopmental disorders, autism spectrum disorder, intellectual and developmental disabilities, traumatic brain injury, and complex medical and behavioral conditions. The role ensures efficient practice operations, exceptional patient and family experiences, regulatory compliance, and optimal financial performance.

Working collaboratively with physicians, clinical teams, and operational leaders, the Manager drives service excellence, revenue integrity, quality outcomes, and continuous process improvement. The position serves as a key liaison between providers, staff, patients, caregivers, and support departments to support accessible, patient-centered, and financially sustainable care delivery.

• Consistently supports and communicates the Mission, Vision, and Values of Nexus Health Systems
• Upholds the Standards of conduct and corporate compliance
• Demonstrates honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations.
• Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job.
• Adheres to all Nexus Health Systems policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
• Collaborates effectively with colleagues and other departments to ensure seamless service delivery.
• Oversee day-to-day operations of physician offices including scheduling, registration, referrals, prior authorizations, insurance verification, medical records coordination, payment posting, and patient access functions.
• Direct and supervise front-office, administrative, patient access, and billing support personnel.
• Develop, implement, and monitor workflows that improve operational efficiency, reduce patient wait times, and enhance provider productivity.
• Collaborate with physicians, advanced practice providers, nursing, therapy, behavioral health, and care coordination teams to promote integrated care delivery.
• Ensure staffing schedules support patient volume demands while maintaining appropriate service levels.
• Lead patient access initiatives to improve timely appointments and continuity of care for medically and behaviorally complex patients.
• Serve as operational liaison between physician practices, hospital departments, referral sources, payers, and community providers.
• Manage office resources, supplies, equipment, and vendor relationships to support efficient operations.
• Facilitate resolution of operational concerns, patient complaints, and service recovery opportunities.
• Support organizational strategic initiatives and physician practice growth opportunities.

• Establish performance standards and accountability measures for physician office operations.
• Monitor operational metrics including scheduling utilization, provider productivity, access-to-care indicators, referral conversion rates, and patient throughput.
• Develop and maintain standard operating procedures that promote consistency and reduce process variation across physician service locations.
• Utilize PDCA, and continuous improvement methodologies to improve operational performance and patient outcomes.
• Prepare operational dashboards, performance reports, and executive summaries for leadership review.
• Monitor workflow effectiveness and identify opportunities for automation,…