Lead Bilingual Medical Front Desk Coordinator - Midtown

Lead Bilingual Medical Front Desk Coordinator - Midtown (258205) Houston, Texas

Salary: USD
20 - USD
24 per hour + Medical/Dental/Vision/PTO/401k

Location: Houston, TX 77002 (Midtown Area)
Schedule: Monday-Friday, 8:30 AM-5:30 PM
Pay: $20-$24/hr based on experience + Full-Time Benefits
Duration: 6-month contract with potential to convert to a permanent position
Start Date: ASAP, pending required compliance clearance

We are seeking a Bilingual Front Desk Lead to support daily front-office operations in a busy healthcare setting (mmulti-specialty). This role will combine hands‑on patient interaction with front-desk leadership, scheduling, administrative responsibilities, and team support.

• Welcome and assist patients in person and by phone
• Complete accurate patient check‑in/check‑out and update EHR information
• Schedule appointments and manage appointment reminders
• Follow up on no‑shows and manage patient voicemails
• Explain clinic services, policies, and payment requirements
• Collect patient co‑payments and assist with payment‑related duties
• Address patient questions and concerns and escalated issues when needed
• Help oversee front‑desk and eligibility operations
• Monitor productivity and assist with staffing needs
• Support, mentor, and train front‑office staff
• Assist with onboarding and ongoing team education
• Serve as a liaison between patients, medical/dental staff, and outside healthcare services
• Manage petty cash and prepare daily patient payment deposits
• Maintain an organized, professional front‑office environment
• Ensure patient documentation and charts meet compliance requirements

• 2+ years of medical office experience required
• Previous supervisory or lead experience preferred
• Dental office experience preferred, but not required
• Strong customer service and communication skills
• Excellent organization and multitasking abilities
• Comfortable working directly with patients and supporting a healthcare team
• College degree preferred; equivalent experience may be considered

Someone with strong healthcare front‑office experience who is comfortable leading/managing a team, working directly with patients, handling administrative responsibilities, and supporting both medical and dental operations.

As a Medix employee during the contract period, eligible benefits include:

• Medical, dental, and vision benefits
• Sick time/PTO accumulated weekly
• Full‑time benefits eligibility after meeting applicable hours requirements

Compliance: Employment is contingent upon successful completion of required background, drug screen, employment verification, education verification, and health screening.