Manager Patient Service Center - Lab Services - Kelsey Seybold Clinic: Memorial Villages

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Manager Patient Service Center
- Lab Services
- Kelsey Seybold Clinic:
Memorial Villages (2386205)

Manager Patient Service Center
- Lab Services
- Kelsey Seybold Clinic:
Memorial Villages - 2386205

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under the oversight of the administrative Laboratory Services Program Director in conjunction with the MD Laboratory Director, the Patient Service Center (PSC) Manager will manage the day-to-day activities of the Patient Service team at multiple locations and develop appropriate Key Performance Indicators. The PSC Manager is accountable for coordinating the efficient and timely specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs in a cost-effective manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• BA/BS degree from an accredited institution
• Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
• 6+ years phlebotomy experience
• 2+ years managing/supervising phlebotomy operations
• 2+ years waived testing performance
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Practical knowledge of routine laboratory equipment and procedures
• Advanced Microsoft Office Suite skills
• Preparation and analysis of quarterly and monthly reports
• Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Proven ability to implement change in a positive, sensitive, and forward- thinking manner
• Proven ability to collaborate and promote teamwork
• Demonstrated positive, can-do attitude coupled with a sense of urgency
• Demonstrated superb attention to details
• Demonstrated ability to develop and motivate staff
• Demonstrated ability to problem solve in a complex, multi-functional group
• Demonstrated ability to create a trusting, positive, and supportive work environment
• Demonstrated ability to function independently and deal with multiple, simultaneous projects
• Demonstrated ability to operate in high-pressure situations
• Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
• Driver’s License and access to reliable transportation

Preferred Qualifications:

• 2+ years management experience of multiple labs simultaneously

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such…