Virtual Medical Assistant - Virtual Support Center

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.

"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards."

• One of the following required:
• CCMA
  - Certified Clinical Medical Assistant certificate from the National Health career Association required
• CMA-AAM
  - Certified Medical Assistant from the American Association of Medical Assistants
• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
• LIC PAR
  - License Paramedic from the Texas Department of State and Health Services required
• NCMA
  - National Medical Assistant Certification from the National Center for Competency Testing required
• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
• RMA
  - Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
• 2 years related experience required
• 2 years Ambulatory telemedicine experience preferred
• Experience in a healthcare setting or customer service focused industry preferred
• Outpatient clinic operations experience

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
• Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
• Facilitates the appointment check-in and virtual rooming procedure
• Performes patient registration procedures per clinic process
• Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
• Reschedules missed appointments or adds to clinic waitlist
• Collaborates with clinic staff to ensure efficient patient flow
• Verifies required paperwork is completed by the patient to ensure accuracy of information
• Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
• Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
• Completes check out for patients and families
• Provides education and guidance around telemedicine