Medical Patient Services Specialist

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value
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• Mission-driven, community-focused organization
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Patient Services Specialist (PSS), you’ll be the first point of contact for our patients—delivering exceptional customer service while ensuring smooth front-office operations and a welcoming patient experience.

Key Responsibilities:

• Provide high-quality customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using EHR systems
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
• Assist patients with registration, forms, and understanding visit requirements
• Communicate clearly via phone and in person, routing messages appropriately
• Collect and reconcile payments, co-pays, and cash drawer transactions
• Address patient concerns with professionalism and escalation when needed

What You Bring:

• High school diploma or GED
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Experience with office equipment and scheduling systems
• Team-oriented mindset with a commitment to patient care
• Ability to handle sensitive situations with professionalism and empathy
• Preferred: Experience in a medical or dental front office setting

Join a compassionate, fast-paced team where your work truly matters.