Care Team Assistant - Bilingual Spanish

Care Team Assistant - Bilingual Spanish (Job Overview)

Schedule:

8:30AM-5PM

As a Bilingual Care Team Assistant (CTA), you will be a trusted point of contact and an important informational resource for patients, families and caregivers, the call center, the care team, and community resources. Your compassionate support helps patients navigate their care while enabling providers and clinical team members to deliver high-quality, evidence-based care in accordance with Patient Centered Medical Home (PCMH) requirements.

You will bring together clinical coordination, patient communication, and clerical expertise to help care stay connected and accessible. From supporting phone calls and lab results to assisting with medication management, referrals, pre-appointment planning, and forms, your work will make a meaningful difference in the healthcare experience of the community we serve.

• Serve as a welcoming and dependable resource for patients, families, caregivers, providers, and community partners.
• Help identify medically vulnerable patients who may need additional services, monitoring, or referrals.
• Support quality and compassionate care through effective coordination, timely communication, and accurate documentation.
• Collaborate closely with providers, nursing teams, referral staff, front-desk colleagues, and community resources.
• Contribute to a safe, respectful, and patient-centered clinic environment.
• Build valuable experience across care coordination, clinical workflows, patient support, and the broader healthcare ecosystem.

If you bring empathy, organization, sound judgment, and a passion for helping people access meaningful care, this is an opportunity to join our family and make a difference every day.

• Patient Communication: Work with onsite nursing or use protocol-based triage parameters to address patient calls forwarded by the call center and/or front desk.
• Route clinical inquiries requiring provider review to the responsible provider as a phone note document in the electronic health record system (EHRS).
• Return patient calls as directed by the provider.
• Place phone calls or create template-based letters, as directed by the provider, regarding results such as lab results, and deliver them to patients in a timely manner.
• At the provider's direction, contact medically vulnerable patients after an office visit for an acute medical problem or patients designated as chronically ill/unstable and in need of ongoing monitoring.
• Pre-Visit Planning: Review the patient schedule daily to promote completion of pre-visit preparations before each patient visit.
• Confirm that lab and imaging results, consultation reports, care transition details, and information related to major changes in the patient's health status are available in the patient record.
• When information is not present in the EHRS, contact patients, consultants, imaging centers, and/or hospitals to gather it.
• Report barriers to care to the provider.
• Assist in arranging interpretation services.
• Assist with and participate in daily huddles.
• Care Coordination: Assist with transitions of care, including obtaining hospital and newborn discharge records and specialty notes.
• Manage and maintain the site's Care Coordination Desktop.
• Assist patients with entry to and access of ancillary support services as needed, including prescription assistance, patient education, and social work.
• Medication Management: Assist with medication refills at the direction of and as instructed by provider(s).
• Assist with medication prior authorizations as needed.
• Forms: Initiate completion of forms for provider review and final signature, including disability forms, home health orders, durable medical equipment and supply requests, disease…