Senior Manager, Clinical Implementation and Partner Success

About Auris Practice Solutions, LLC

Auris Practice Solutions helps ENT practices, audiology departments, and private audiology practices unlock and expand clinical capacity through customized audiology solutions. When staffing limits patient access and growth, Auris builds a solution around the practice's patients, team, and resources. Partner practices see patients sooner, give their on-site audiologists more time for complex care, and grow their audiology services while patients remain with the practice.

Auris is a growing company, and this role helps build the team, processes, and partner relationships behind that growth. Team members work directly with leadership, help shape how partner practices launch and grow, and see the results of their work in patient access and practice performance.

Senior Manager, Clinical Implementation and Partner Success

Remote (U.S.) | Full-Time, Exempt | Travel approximately 40% | Reports to the Vice President of Clinical Operations

Position Summary

The Senior Manager, Clinical Implementation and Partner Success leads the Clinical Operations workstream across the partner journey, from early discovery through implementation, Go-Live, and ongoing partner support. This role serves as a key liaison between prospective and existing partner practices and Auris.

The Senior Manager participates in discovery conversations with prospective practices, helps assess operational fit and implementation needs, supports practice development and recruitment efforts, leads Clinical Operations implementation activities, and contributes to ongoing partner performance reviews, KPI development and monitoring, and relationship management.

This is an operational leadership role. Decisions that require licensed audiology judgment are made by the Vice President of Clinical Operations or another designated qualified clinical leader, who retains final accountability for clinical standards, clinical quality, corrective action, and Go-Live approval.

Key Responsibilities

Prospective Partner Discovery and Practice Development

• Participate in discovery calls with prospective partner practices to understand practice structure, staffing, patient demand, workflows, technology, and implementation needs.
• Provide an operational perspective on how Auris service models may integrate into the practice and identify workflow, staffing, scheduling, or training considerations early.
• Partner with company leadership to support recruitment and development of prospective partner practices, including outreach, relationship building, and follow-up as assigned.
• Document and communicate discovery findings, risks, and next steps to the Vice President of Clinical Operations and other appropriate leaders.

New Partner Clinic Implementation

• Lead the Clinical Operations portion of new partner clinic implementations, including kickoff meetings and recurring cross-functional implementation meetings.
• Establish and maintain onboarding and training schedules for remote audiologists, Clinical Assistants, and other applicable clinic personnel.
• Track Clinical Operations deliverables within the overall implementation plan and coordinate follow-up and escalation of readiness risks, delays, or barriers.

Audiologist Onboarding and Clinical Resource Coordination

• Participate in the interview and selection process for clinical personnel and provide structured feedback on anticipated onboarding and readiness needs.
• Develop and maintain individualized onboarding plans and monitor e-learning, shadowing, simulations, and required validation activities.
• Support coordination of remote audiologist schedules in Maestro Fusion™ and other scheduling systems to maintain appropriate coverage for…