Front Desk Supervisor

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Supervisor.

The Front Desk Supervisor assists in leading the front office team to ensure a seamless guest arrival, departure, and stay experience. This role combines hands-on guest service with leadership responsibilities, supporting the Front Office Manager in training associates, resolving guest concerns, and upholding luxury service standards at all times.

What we provide you with:

• Competitive pay
• Hilton Travel discounts on all Hilton brand properties worldwide
• Hotel room discounts with our Crescent managed properties across North America for you and your family members
• Excellent benefits plans for eligible associates and your family members
• Paid time off
• Career development opportunities in a luxury hospitality environment
• Free meals
• Free parking

What you do each day:

• Supervise daily front desk operations, ensuring efficient check-in, check-out, and guest service procedures.
• Lead and support Front Desk Agents, Concierge, and Bell/Door staff as applicable.
• Assist with scheduling, training, coaching, and performance support for team members.
• Handle escalated guest concerns or requests with professionalism and discretion.
• Ensure guest profiles, billing, and reservations are accurate within the Property Management System (PMS).
• Monitor lobby appearance and front desk presentation to maintain hotel standards.
• Promote hotel services, upgrades, and loyalty programs to enhance guest experience and revenue.
• Coordinate communication between housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Assist with reporting, shift handovers, and compliance with hotel policies and security procedures.
• Serve as the Manager-on-Duty when required.

Does this sound like you?

• Previous experience in front desk or guest services, with supervisory or lead role preferred.
• Experience in a luxury hotel or high-end hospitality environment strongly desired.
• Strong knowledge of front office systems (PMS), guest service protocols, and hotel operations.
• Excellent communication, problem-solving, and leadership skills.
• Professional appearance and polished demeanor.
• Ability to remain calm and composed in high-pressure or guest-sensitive situations.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods.
• Ability to lift or move luggage or office equipment up to 30 lbs as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.