Front Desk Agent

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results.

Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at  and @Transwestern.

Transwestern Hospitality Group (THG), a full-service hospitality investment, development, and operating company, specializes in the full-service luxury boutique hotel sector. Part of the Transwestern companies and nationally recognized for venue activations and placemaking capabilities, THG brings forward-thinking ideas and applications to hospitality which enhance property performance, and harness the power of Transwestern’s diverse, integrated platform to execute at the highest level.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.

As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service that reflects the luxury and sophistication of the Hotel Granduca brand. You will ensure a seamless check-in and check-out process, manage reservations, provide tailored concierge services and detailed information regarding the hotel’s amenities and local attractions.

• Greet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience.
• Proactively follow up post check-in to ensure guest satisfaction.
• Provide concierge recommendations for dining, attractions, and events.
• Log guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay.
• Handle incoming reservation calls, emails, and walk-ins with professionalism.
• Manage bookings, availability, rates, and promotions in the Property Management System.
• Process room assignments, payment authorizations, and special requests.
• Update and maintain guest profiles and reservation notes.
• Assist with PBX operations, including routing incoming calls to the appropriate departments or personnel as needed.
• Manage payment processing and ensure accuracy in all transactions.
• Balance daily cash and credit card totals according to cashiering policies.
• Complete shift checklists, logs, and reports.
• Assist with basic night audit tasks as assigned.
• Deliver guest mail, messages, and packages promptly.
• Communicate effectively with team members, including but not limited to housekeeping, in-room dining, and engineering.
• Maintain organization and cleanliness of the front desk and lobby areas.
• Follow hotel emergency procedures and fire safety protocols.
• Remain vigilant to any guest safety concerns and report all issues immediately to the appropriate personnel.
• Participate in VIP welcome efforts and special guest arrangements.
• Other duties as assigned.

• High school diploma or equivalent is required.
• Hospitality or customer service training is a plus.
• Prior experience in a luxury hotel, hotel residential, or high- end retail environment is highly preferred.
• Demonstrated experience delivering white-glove, guest-facing service in a fast-paced, professional setting.
• Experience with front desk, concierge, or PBX operations is a plus.
• Proficiency in hotel property management systems (Opera preferred).
• Familiarity with basic Microsoft Office software (Microsoft Word, Outlook)..
• Knowledge of telephone systems and front office technology.
• Exceptional interpersonal and communication skills.
• Exhibit a professional and guest-centric…