Reservations Supervisor

Company Description

About Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th‑century buildings are set in breathtaking terraced gardens.

Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine‑dining Italian restaurant with the Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Café Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro.

Aelia Spa, the first‑ever spa in partnership with Furtuna Skin, is a nature‑ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection‑driven experiences revealing Florence’s multifaceted Renaissance spirit.

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Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @Collegio Auberge and #Always Auberge

Embark on a journey of refined hospitality as a Reservations Supervisor at Collegio alla Querce, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication.

Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort’s commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

• Support the Reservations Manager in overseeing the daily operations of the Reservations Department, supervising, guiding and motivating the team to ensure alignment with Auberge luxury standards.
• Creating a genuine, informative, and personalized guest reservations experience by accurately inputting guest contact information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Assist in the monitoring of daily pick‑up, availability, and occupancy trends; communicate relevant updates to the team.
• Ensure all guests and Travel Agent communications are responded to promptly and in accordance with Auberge guidelines.
• Maintain accurate guest profiles, detailed notes, and preferences in the PMS and lead management systems to ensure seamless service delivery.
• Assist in maintaining rate integrity and executing revenue management strategies.
• Ensure adherence to standard operating procedures, reservations checklist completion, and billing accuracy.
• Assist with daily production reports and other departmental administrative tasks as required.
• Manage OTA platforms in coordination with the Reservations Manager.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

• At least 2 years of experience in the same role in a luxury environment.
• Excellent communication skills, both written and verbal.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Strong computer skills, previous experience with Opera PMS is preferred.
• Fluent knowledge of English.

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts,…