Shift Manager

Job Description

The Elmont is seeking a dynamic and flexible Shift Manager to join our leadership team. This role is essential in ensuring smooth daily operations across all departments, including front‑of‑house, back‑of‑house, and events. The ideal candidate will have strong leadership skills, the ability to adapt quickly, and a proactive approach to problem‑solving. This is a hands‑on role that includes opening and closing duties, team supervision, and operational support wherever needed.

• Oversee the shift’s operations across all departments, ensuring high service standards and operational efficiency.
• Serve as the acting manager on duty, handling guest concerns, staff needs, and operational decisions.
• Open or close the venue, including cash handling, system audits, and securing the premises.
• Support and lead team members by providing guidance, coaching, and accountability.
• Ensure proper staffing levels and assist with shift coverage as needed.
• Communicate effectively with kitchen, bar, and floor teams to ensure smooth coordination.
• Maintain a clean, organized, and safe environment in compliance with company and health regulations.
• Uphold The Elmont’s service standards and help reinforce company culture and expectations.
• Work collaboratively with senior management to implement improvements and resolve operational issues.

• 2+ years of experience in a supervisory or shift lead role in hospitality, restaurants, or events.
• Strong leadership and communication skills.
• Ability to multitask, stay calm under pressure, and adapt to changing priorities.
• Comfortable working in all areas of the business, including FOH and BOH.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Must be dependable, professional, and team‑oriented.
• Must be able to lift up to 50 lbs.

• POS system and cash handling experience
• Food Handler and TABC certifications (or ability to obtain)

Work is primarily performed on‑site at The Elmont, which includes swim club, banquet, and restaurant facilities. The environment is fast‑paced and dynamic, often featuring loud music, large crowds, and a high‑energy atmosphere.

The noise level can range from moderate to high depending on the event or time of day. Team members should be comfortable working in both indoor and outdoor settings and in varying weather conditions.

The role requires frequent standing, walking, bending, stooping, twisting, climbing stairs, and lifting items up to 50 lbs. Extended periods of physical activity and being on your feet are typical during shifts, especially during high‑volume events or peak dining hours.