Front Desk Agent

Job Description

Job Description

Description:

The Role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Desk Agents (Front Office Host) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt Regency Houston West.

Key Performance Indicators

• World of Hyatt - Always sign up new members for World of Hyatt and welcome current members with a friendly and exciting attitude.
• Guest Service - Check-In, Elite Customer Service & Staff Helpfulness Score should reflect 90% or higher.
• HOTSOS Ensure all HOTSOS tickets are fulfilled with a guest first mindset and are followed up with exceptional service recovery.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.
This is the Hyatt Touch.

Work Environment:

• This job operates in a professional hotel environment.
• The role routinely uses standard office equipment such as computers, phones, and photocopiers.
• The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements:

Qualifications

• A friendly and welcoming demeanor
• Previous customer service required
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• A desire to exceed guest expectations
• Ability to stand for long periods of time.
• An understanding of authentic hospitality and care.
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays

Physical Requirements:

Ability to stand, walk, and remain on feet for extended periods.

Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).

Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.