Banquets Captain

Job Summary

This position is responsible for overseeing the service of all banquets and banquet-related food and beverage operations as well as conference services and audio-visual operation at The Houstonian Hotel. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

• Inspect the environment to ensure that it is safe for guests and employees and that rooms are set up to meet guests’ requirements and expectations.
• Meet with Director of Banquets to review events for his shift.
• Identify V.I.P.'s and special guests anticipated at his function.
• Maintain a commitment to customer service and guest satisfaction.
• Perform all guest contact activities such as meeting on site coordinators and verifying schedule of service and or set ups, cover safety procedures, answering guest questions, etc. in a cordial, efficient and professional manner.
• Ensure that the food and beverages are served while maintaining a consistent presentation and proper temperature.
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments).
• Enforce all sanitation procedures including safety guidelines and requirements.
• Organizing equipment for a function as well as cleaning, maintaining, and looking after equipment during and after functions.
• Make sure all the storerooms are clean, organized and secure.
• Immediate communication of special requests, guest problems or concerns to the Banquet Chef.
• Monitor the cashier procedures of the events.
• Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
• Adhere to all department and The Houstonian Hotel Club and Spa policies and procedures.
• Return leftover food to kitchen following proper handling procedures.
• Ensure the proper handling and cleaning of all equipment, china, glass, and silver.
• Other duties as assigned.