Banquets Server-PT

Job Summary

This position is responsible for the service of all banquets and banquet‑related food and beverage operations for The Houstonian Hotel. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

• Maintain a commitment to customer service and guest satisfaction. Perform all guest contact activities such as serving food and beverage, answering guest questions, in a cordial, efficient and professional manner.
• Ensure that the food and beverage is served while maintaining a consistent presentation and proper temperature.
• Assist in transporting food, beverage, equipment, meeting supplies, china, glass, silverware and linen inventories on a predetermined basis.
• Maintain a cooperative, team‑like attitude in working with the management team and fellow employees (including other departments).
• Enforce all sanitation procedures including safety guidelines and requirements.
• Organize equipment for a function as well as cleaning, maintaining, and looking after equipment during and after functions.
• Make sure all storerooms are clean, organized and secured.
• Immediate communication of special requests, guest problems or concerns to Banquet Captain, Director of Banquets and/or Executive Chef.
• Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
• Adhere to all department and The Houstonian Hotel, Club and Spa policies and procedures.
• Ensure the proper handling and cleaning of all equipment, china, glass, and silver.
• Other duties as assigned.