Room Attendant

Job Summary

The room attendant is responsible for the cleaning of a quota of guest rooms each shift, including both occupied and departed rooms. The room attendant ensures that guest rooms are prepared to the established standard, maintains housekeeping cart supplied and organized, and participates in extra projects such as general cleaning, training new employees, etc, in the hotel rooms. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

• Must have ability to perform daily work at a high level of accuracy and efficiency.
• Room attendant is respectful and cooperative with team members.
• Room attendant is knowledgeable about safe use of chemicals and can accurately select appropriate chemicals and tools for each task.
• Room attendant recognizes all amenities and collateral materials that are part of guest room service and ensures that each guest room is properly equipped every day.
• Room attendant is familiar with service standards and is compliant in each guest room.
• Room attendant maintains service cart, equipment and supplies in an orderly fashion.
• Room attendant responds appropriately to changing business needs and guest requests.
• Room attendant reports maintenance problems and defects to supervision for correction.
• Other duties as assigned.