Front Desk Agent InterContinental Houston

JOB OVERVIEW

Check‑in/check‑out hotel guests in a timely and professional manner; process all payments according to established procedures. Ensure the security of the guest by verifying guest registration. Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

• Be charming by being approachable, confident, and respectful.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive, and taking ownership of tasks.
• Make it memorable by being knowledgeable, sharing stories, and showing your style to create moments that make people feel special.

• Accurately process all cash and credit card transactions, including posting charges, completing cashier reports, preparing deposits, and counting bank.
• Issue, control, and release guest safe‑deposit boxes.
• Upsell rooms where possible to maximize hotel revenue.
• Check all supplies each shift to ensure adequate stock and replenish as necessary.
• Welcome guests in a friendly, prompt, and professional manner; be knowledgeable of local services.
• Collect comprehensive information and coordinate guest requests, including reservations and tickets.

• Answer phones promptly and courteously.
• Register guests, issue room keys, and provide information on services and room location.
• Communicate outstanding requests or issues to management.
• Respond appropriately to guest concerns or complaints; make service recovery gestures.
• Book reservations for individuals or groups; process cancellations, revisions, and updates.

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform duties such as guest room tours, concierge services, and special guest requests.
• Print reports and finish paperwork at the end of each shift.
• Assist guests with florists, couriers, mail, and small business machine rentals.
• Maintain a neat and orderly concierge desk that reflects highly on the hotel and brand.
• Perform other duties as assigned.

High school diploma or equivalent, plus one year front desk/guest service experience; some college preferred. Must speak fluent English; other languages preferred.

• Frequent standing at the desk and front office area.
• Carry, lift, push or pull items weighing up to 50 pounds.
• Handle objects, products, and computer equipment.
• Use a keyboard to operate property management and reservation systems.
• Bend, stoop, and kneel as required.

Other:

• Communication skills are used heavily when interacting with guests and employees.
• Reading and writing abilities are used frequently.
• Basic math skills are used often.
• Problem solving, reasoning, motivation, and training abilities are often employed.
• May be required to work nights, weekends, and/or holidays.

Hourly pay rate $15.00 (Houston, Texas). Competitive salary and benefits, including a room discount, extensive training, paid time off, medical/dental/vision insurance, 401(k), and more.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. The range may be modified in the future.
• No amount of pay is considered wages or compensation until earned, vested, and determinable.
• If you require reasonable accommodation during the application process, please let us know.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington, applicable benefits information is available.