Aloft Houston Shenandoah - Front Desk Agent

Join Our Team as a Front Desk Agent! About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team‑building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Cosmopolitan Hotel with an Urban Vibe. Ideally located in the Woodlands, TX hotel area, the brand new Aloft Houston Shenandoah offers a more savvy experience for the modern traveler. Surrounded by shopping, entertainment and major businesses, this hotel near The Woodlands, TX offers convenient access to everything you need. Meet and mingle with friends at our W XYZ® bar, grab a sweet, savory, or healthy snack from Re:fuel by Aloft, our 24‑hour pantry, or play in our Re:mix lounge.

Breeze into one of our spacious rooms, featuring contemporary décor, complimentary Wi‑Fi and pillowtop mattresses. Our plug and play connectivity station charges all of your electronics and links to the 55” LCD TV, maximizing work and play. Hosting an upcoming meeting celebration? Our adaptable event room offers tasteful designs along with high‑performance AV equipment and Wi‑Fi access. Whether traveling for business or pleasure, Aloft Houston Shenandoah offers a refined experience you won't soon forget.