Front Desk Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check‑in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

This role is part of the Front Office Team, reporting to the Front Office Manager.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assist guests with all inquiries related to hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner, both in person and by phone
• Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests

• One+ years of experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal and communication skills
• Cross‑cultural sensitivity and a customer‑service orientation
• Guest centricity and an understanding of the importance of guests’ preferences

• Rewarding work culture
• Excellent mentoring, training and development opportunities
• Medical, dental, and vision insurance program
• Complimentary stays at Four Seasons worldwide after 6 months
• Holiday and vacation pay
• Complimentary employee meals prepared by the Four Seasons culinary team
• Complimentary dry cleaning of employee uniforms
• Discounted parking
• 401(k) participation with a company matching program

• This is a full‑time position
• Open availability expected, with scheduled shifts including late nights, holidays and weekends

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit (Use the "Apply for this Job" box below)./