Spa Pool and Men's Locker Room Attendant, Part-Time

Job Summary

Primarily responsible for the smooth, efficient operation of the locker rooms, float pool, restrooms, relaxation rooms, and tranquility rooms in the manner trained by The Houstonian Spa. A key responsibility of this role is providing exceptional food and beverage service, ensuring timely, accurate, and gracious delivery to guests throughout all spa relaxation areas. Team members direct all efforts toward guest satisfaction and consistent achievement of The Houstonian Spa’s service standards, maintaining the luxury standards and reputation of The Houstonian Hotel, Club & Spa while upholding discretion, professionalism, and guest care.

• Adhere to all standard policies and procedures.
• Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments.
• Help achieve common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude toward co‑workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment; employee scent should always remain neutral.
• Takes care of guest needs, ensuring supplies are available and the facilities are kept clean and in safe condition at all times.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Adheres to The Houstonian and Trellis standards for guest service.
• Refers guest problems or complaints to management.
• Always assists in maintaining the appearance and cleanliness of all public areas.
• Monitors guests, ensuring their safety by showing them proper use of facilities; ensures guests do not endanger themselves with overuse of facilities (e.g., steam room, Jacuzzi, float pool, outdoor pools).
• Monitors and maintains outdoor pools, Jacuzzis and steam rooms, notifying management when facilities need servicing.
• Maintain proper and accurate guest locker assignments.
• Assist other departments whenever necessary, including assistance with the Hair and Nail departments and the Food and Beverage team.
• Assist in maintaining all areas regardless of the scheduled area whenever necessary.
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Responsible for refreshing clean and removing dirty linen from the pool areas.
• Attend all staff meetings.
• Clock in and out at every shift.
• Report and turn in to management any lost and found items.
• Report any maintenance problems throughout the spa to the proper authority.
• Support fellow staff members by noticing how they are feeling and providing compassion.
• Must maintain client and spa business confidentiality/privacy at all times.
• Other duties as assigned.

• High school degree preferred.
• Must speak fluent English.
• Must be able to perform a variety of responsibilities, including guest service, cleaning and maintenance of Locker Room.
• Must be able to deal with people in a professional manner under pressure.
• Must be flexible in work scheduling.
• Must be able to perform some strenuous physical labor (lifting boxes and laundry).
• Confidentiality with co‑workers and clients regarding all in‑house practices is a must.
• Professional appearance.
• Must be dignified: treat people at all times with courtesy and respect.
• Must be trustworthy: be completely honest in all interactions with others.
• Must be accountable: stand behind the work you do.
• Must be friendly: show compassion and respect.
• The Spa functions 12‑16 hours per day, 7 days a week, 365 days per year. All employees must recognize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
• At times due to lack of business, it may be necessary to reduce work hours.
• The Spa is currently open to guests from 8:00 AM to 7:00 PM Monday through Sunday. This may change based on business needs.
• Report to work on time for your scheduled shifts.
• Weekend work schedules are a part of this position.
• Attending all…