Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check‑ins/check‑outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment.

• Staff Supervision:
  Oversee front desk, bell, and concierge staff to ensure efficient service.
• Guest Services:
  Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores.
• Operational Management:
  Manage check‑in/check‑out, room assignments, and pre‑registration for groups.
• Financial Control:
  Manage cash drawers, process payments, and audit guest accounts.
• Training &
  
  Coaching:
  
  Train, mentor, and provide performance feedback to front desk agents.
• Communication:
  Coordinate with housekeeping for room status updates and communicate shift information.

• Experience:
  
  Usually 1–3+ years in a hospitality role, with previous supervisory experience preferred.
• Systems:
  Proficiency in Property Management Systems (PMS) and Microsoft Office.
• Communication:
  Strong interpersonal, communication, and conflict‑resolution skills.
• Leadership:
  Ability to lead by example, work under pressure, and manage time effectively.

Compensation: $18 hourly