Hotel Director of Front Office

We are seeking an experienced and service-driven Front Office Director to lead the front desk and guest services operations within a luxury hotel environment. This role is responsible for ensuring exceptional guest experiences from arrival to departure while maintaining the highest standards of hospitality and operational excellence.

The ideal candidate is a strong leader who thrives in a fast-paced environment, is highly visible with guests, and has a passion for delivering personalized luxury service.

Oversee all front office operations including front desk, guest services, concierge, and bell staff

Ensure a seamless guest arrival and departure experience while maintaining luxury service standards

Manage daily front office operations including scheduling, staffing, and service coverage

Handle guest concerns and service recovery to maintain high guest satisfaction scores

Monitor and manage room inventory, upgrades, and VIP arrivals

Train, coach, and develop front office team members to deliver exceptional hospitality

Work closely with housekeeping, reservations, and hotel leadership to ensure operational alignment

Maintain compliance with hotel brand standards and operational procedures

Analyze guest feedback and implement service improvements

3–5+ years of front office leadership experience in a luxury hotel or upscale hospitality environment

Strong knowledge of hotel front office systems and operations

Exceptional guest service and problem-resolution skills

Ability to lead and motivate a diverse hospitality team

Strong communication and organizational skills

Ability to work flexible schedules including evenings, weekends, and holidays

Experience with luxury hotel brands

Multi-lingual candidates are a plus

Competitive salary based on experience

Health, dental, and vision benefits

Paid time off and holiday pay

Opportunities for career advancement within the hotel