Housekeeping Lead

Description

The Housekeeping Lead supervises the daily activities of the Room Attendants and House Attendants in the Housekeeping department. He or she will also act as a point of contact in the absence of the Supervisor.

• Support Manager in assigning the work of Room Attendants and House Attendants and assists the Housekeeping associates by jumping in and cleaning as needed.
• Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
• Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.
• Assist the Housekeeper Manager and Supervisor in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.
• Ensure guest lost items are secured and policies followed.
• Carry out opening and closing procedures including hosting morning meeting and assigning rooms and tasks.
• Ensure prompt email communication with other departments.
• Assist with team member orientation and training within the department.
• Attend meetings as requested and contribute new ideas to the overall success of the operation.
• Lead by example and communicate with all team members in a fair and respectful way.
• Inspire the team to achieve high standards of work and guest care.
• Follow all emergency procedures.
• Ensure all guest comments and feedback are acknowledged and followed up promptly.
• Carry out Room Attendant and House Attendant duties when required.
• Any other housekeeping related tasks as designated by the Housekeeping Manager or Supervisor.