Workplace Hospitality​/Experience Coordinator

Workplace Hospitality & Experience Coordinator

Location:

Galleria area, located near 610/Westheimer area Length:
Temporary opportunity lasting about 3-4 months with the potential to go permanent for the right person Pay Rate: $18-20/hr., DOE

Position Summary:

The Workplace Hospitality & Experience Coordinator serves as the welcoming face of the office, responsible for creating a professional, inviting, and service-oriented environment for employees, guests, and visitors. This role combines concierge-level hospitality with workplace coordination, ensuring an outstanding experience across all touchpoints.

Key Responsibilities:

Guest & Visitor Experience
- Provide concierge-style service, greeting and assisting guests with warmth and professionalism, overseeing their experience from arrival through departure.

- Manage visitor logistics, including pre-arrival communication, security clearance, badging, and parking validation, to ensure a seamless guest experience.

- Oversee meeting room requests, strategically managing reservations for optimal space utilization and availability.

- Monitor space usage and prepare meeting rooms and communal areas to maintain consistent standards of quality and presentation.

- Coordinate meeting room setups, technology, and food services for guest visits. Employee Experience & Workplace Support
- Participate in office culture planning, consistently providing innovative ideas to enhance the workplace experience.

- Assist in planning, promoting, and executing internal events and initiatives.

- Manage office supplies and hospitality items, ensuring shared work spaces are stocked and organized.

- Monitor and maintain common areas, kitchens, and conference rooms for cleanliness and readiness.

- Liaise with facilities and vendors to resolve service requests promptly.

- Assist with basic technology needs, such as guest Wi-Fi and AV setup. Mailroom Operations
- Lead mailroom operations, including processing, distribution, and coordination of inbound, outbound, and interoffice mail and packages.

- Coordinate with local Post Office for mail delivery and pickup requirements.

- Manage relationships and vendor communications with service and equipment providers (USPS, UPS, Fed Ex, Pitney Bowes, etc.).

- Maintain postage equipment by operating and inspecting according to established procedures, monitoring meter balances, and requisitioning postage.

Qualifications

- 2–4 years of experience in hospitality, workplace experience, or guest services (corporate environment preferred).

- Strong interpersonal and communication skills with a customer-first mindset.

- Professional and approachable demeanor.

- Ability to multitask and remain calm under pressure in a fast-paced environment.

- Proficiency in Microsoft Office and comfort with new technology platforms.

- High school diploma required; associate or bachelor's degree in hospitality, business, or related field preferred. Preferred Attributes
- Friendly, approachable, and proactive attitude.

- Detail-oriented with a passion for creating memorable experiences.

- Comfortable working independently and collaborating across teams.

- Should be willing to step in wherever needed, be proactive, and able to anticipate needs.