Guest Services Agent
Job in
Houston, Harris County, Texas, 77001, USA
Listed on 2026-07-02
Listing for:
Sonesta International Hotels
Full Time
position Listed on 2026-07-02
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service
Job Description & How to Apply Below
Process guest check-ins and check-outs and issue room keys in a timely and professional manner;
Upsell, book, and arrange walk-in stays to maximize revenue;
Resolve and document guest requests, complaints, or problems, ensuring guest satisfaction;
Answer all phone calls within the prescribed time frame;
Communicate VIP arrivals and escort and/or delivery of amenities to designated personnel
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