Hotel Front Desk - AYS Agent

Position Overview

We are looking for an Experienced Guest Services Agent for the Houston Marriott Westchase, part of Pyramid Global Hospitality. This dual role functions as a Front Desk Agent and as an “At Your Service” Phone Operator.

As a Front Desk Agent, you will greet and register guests, manage room assignments, and provide exceptional guest service. As a Phone Operator, you will respond promptly to phone inquiries, take in‑room dining orders, manage work order requests, and provide accurate hotel information.

• Greet guests promptly, register arrivals, assign rooms, deliver room keys, and follow brand service standards.
• Answer calls using PBX and computer systems, using correct telephone etiquette, providing information about hotel services and amenities.
• Submit requests in appropriate systems, update guest profiles, and follow up to ensure guest satisfaction.
• Take in‑room dining orders accurately and communicate clearly with kitchen staff.
• Resolve guest challenges professionally, post solutions to the computer system, and follow up with departments and guests.
• Maintain a high standard of personal appearance and grooming.
• Perform other duties as requested by management to support the hotel operations.

• High school diploma or equivalent; degree in hospitality or related field preferred.
• Previous experience as a front desk agent, guest services, or similar service role, preferably in a full‑service hotel.
• Strong customer service behaviors, interpersonal, organizational, and analytical skills.
• Ability to multi‑task, adapt, and prioritize in a fast‑paced environment.
• Effective verbal and written English communication skills.
• Independently initiate and organize required tasks, make decisions based on guest needs and hotel policies.
• Physical ability to stand, walk, lift and carry up to 15 lbs., and perform essential job functions for an 8‑hour shift.
• Experience with Microsoft Office and familiarity with property management software (PMS or OPERA) preferred.
• Knowledge of safety concerns and emergency situations.

Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities are also provided.

Competitive salary commensurate with experience. Detailed compensation package will be discussed during interview.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.