Hotel General Manager

Own the business. Lead the team. Deliver results.

Join our leadership team and take full responsibility for hotel performance, team development, and delivering an exceptional guest experience while driving revenue and operational success.

Pay: $55,000 - $65,000 salary per year (based on experience) + commission eligibility

Benefits: Benefits, PTO, and 401(k) available

J&P Hospitality Management, LLC | Wood Spring Suites | i45 Airtex | 14900 North Freeway

• Job Title: General Manager
• Reports to: Area Manager
• FLSA Status: Exempt
• Location: On-Site, Single Property
• Direct Reports: 8+, depending on the needs of the business
• Department: Property Operations

JOB SUMMARY:
The General Manager (GM) plans, directs, and coordinates all daily operations of the hotel. The GM is the primary business leader of the hotel, accountable for driving sales, maximizing revenue, and achieving strong GOP performance compared to budget, last year, and comp sets. The GM partners closely with the Area Manager, Regional Director of Sales and the Revenue Manager to ensure selling strategies and revenue management practices are executed at the property level.

Along with sales, the GM oversees all day-to-day operations, including staffing, guest service, maintenance, safety, and compliance. Uses experience and sound judgment to solve problems and make decisions. Leads, trains, and holds team members accountable. Works with key leaders in the organization to meet company expectations and deliver a consistent guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the hotel according to the business plan and budget, with a strong focus on room sales.
• Deliver consistent sales growth and revenue performance by leading property-level sales initiatives. Execute company sales programs and ensure measurable participation and results from staff.
• Work with the Regional Director of Sales to implement market-level strategies, capture local accounts, and drive business-to-business sales.
• Partner with the Revenue Manager to optimize rates, inventory, and pricing decisions that increase market share.
• Achieve and exceed GOP targets compared to budget, last year, and comp sets.
• Review daily, weekly, and monthly performance reports and adjust strategies to remain competitive.
• Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.
• Build relationships with local businesses, competitors, and community groups to promote the hotel.
• Knows area attractions and local services to assist guests and provide excellent hospitality.
• Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.
• Ensure rooms meet brand and cleanliness standards through daily inspections.
• Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.
• Train the team on emergency procedures and safety standards in line with OSHA regulations.
• Commitment to keeping guests and staff safe.
• Maintain key control systems for guest and staff safety.
• Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).
• Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.
• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.
• Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.
• Recruit, hire, and train quality staff to build a strong team. Ensures a sales-minded approach to service.
• Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.
• Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.
• Submit accurate payroll data every pay period.
• Coach, develop, and train team members consistently.
• Set clear goals and hold team members accountable for sales and service outcomes.
• Highlight sales opportunities and revenue priorities with team members.
• Conduct performance reviews and use progressive discipline when needed to address performance…