Front Desk Supervisor; Overnight

Job Summary
:

Provide guidance and leadership of the Hotel Front desk to ensure consistent quality of customer service is provided to all guests in accordance with Hilton standards.

Responsibilities
:

• Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
• Supervise front desk operations by completing checklist of important daily tasks and determining room and rate availability.
• Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
• Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.
• May perform the duties of Front Desk Clerk when needed.
• Performs other job-related duties as assigned.

Preferred Qualifications
:

Has hotel experience, preferably with Hilton.

Schedule
:

This is an OVERNIGHT position (11pm - 7am). Will be working weekends and holidays.

MQ:
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. As might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job‑related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.