Hotel Front Desk

Experienced Guest Services Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop.

We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

We are looking for an Experienced Guest Services Agent to join our team! This is a dual role that will work both as a Hotel Front Desk Agent and as a 'AYS' Telephone Operator.

Position Summary:

As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service, and resolve guest needs to create a personalized and memorable experience.

As the "At Your Service" Phone Operator you are responsible for promptly answering guests' questions over the phone and take in-room dining orders. This role involves using professional telephone etiquette, processing work order requests to the appropriate department, and delivering timely and accurate information about hotel services and amenities.

Scheduling:
This is a Full-Time position working 5 days a week, and requires the flexibility to work any scheduled shift, including weekdays, weekends and holidays, and will include a combination of varying AM and PM shifts.

Specifically, this role will be responsible for hotel front desk functions including:

• Greet guest immediately with a friendly and sincere welcome, register guest, assign rooms and provide room key, strictly following brand service standards and company policies.
• Answer incoming calls using PBX and computer systems promptly, and using correct telephone etiquette, providing information about hotel services and amenities.
• Input and retrieve guest and staff communications into the multiple computer systems, updating guest profiles, and following up to ensure guest satisfaction.
• Take in-room dining orders, ensuring accuracy and clarity in communication to the…