Driver - PT

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated sites.
• Park guest vehicles and/or retrieve valet‑parked guest vehicles in a timely and courteous manner; use claim tickets to ensure proper delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility, ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items appropriately on the ground, onto baggage carts, conveyors, or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop‑off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental and financial wellness, creating value in your most important investment – you. For your physical and mental wellness we offer competitive medical and dental programs through Anthem Blue Cross Blue Shield as well as vision insurance programs through Eye Med. Our vacation, sick and holiday programs are available for you to rejuvenate.

HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including supplemental, spousal and child life insurance as well as short‑ and long‑term disability plans. Our 401(k) savings plan with matching funds and discounts through our ‘You Decide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as your future employer.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.