Director of Housekeeping

## Director of Housekeeping Apply remote type:
On-Site locations:
Houston Grand Hotel
- River Oaks
- Houston, TXtime type:
Full time posted on:
Posted Todayjob requisition :
JR117739
** About Us
** For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand – River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city.

We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow—because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio.

Join us as we write the next chapter of a Houston legacy—your future could be part of something extraordinary.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
** Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No
** Overview
* * Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.###
** Essential Duties and Responsibilities
*** Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
* Develop housekeeping and laundry budget.
* Develop and implement controls for expense management.
* Conduct periodic inventory of guest supplies, small equipment and linen as required.
* Utilize labor management tools to schedule and control labor costs.
* Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
* Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Evaluate condition of furniture, fixtures, décor, etc.
• Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
* Ensure compliance of housekeeping and laundry standard operating procedures and policies.
* Operate department pursuant to OSHA requirements and guidelines.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
** Qualifications and Skills
*** 5+ years management experience, with at least 3 years in housekeeping management.
* Experience managing in-house operated laundry operations.
* Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
* Able to work with other department leaders.
* Able to resolve guest, supervisor, and associate conflicts.
* Able to manage multiple tasks at all times and have excellent organizational skills.
* Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
*…