Outlets Manager

Outlets Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop.

We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

The Outlets Manager is responsible for the daily leadership and operational excellence of all hotel food and beverage outlets, including the Restaurant, Gift Shop, M Club Lounge, and In-Room Dining. This salaried, exempt position requires a dynamic, guest-focused hospitality professional who leads by example, fosters a culture of positivity and service excellence, and drives revenue through outstanding team performance, upscale presentation, and consistent quality standards.

Outlets Overseen

• Restaurant – Full-service dining, daily specials, and guest meal experiences
• Gift Shop/Coffee Shop – Retail outlet management, inventory, and merchandising
• M Club Lounge – Elite guest lounge service, amenity delivery, and loyalty engagement
• In-Room Dining (IRD) – Timely, accurate, and upscale in-room food & beverage delivery

Essential Functions & Responsibilities

Operations & Scheduling

• Plan and manage work schedules across all outlets (AM, PM, and Mid Shifts) to align with hotel occupancy, demand forecasts, and budget targets
• Conduct daily stand-up meetings and pre-shift briefings to communicate critical information including covers, VIP arrivals, menu changes, and service priorities
• Monitor all outlet areas throughout each shift; take immediate corrective action to uphold service, cleanliness, and presentation standards
• Participate in the Manager on Duty (MOD) coverage program as assigned
• Ensure compliance with all hotel policies, local, state, and federal regulations, including sanitation and food safety standards

Inventory, Ordering & Cost Control

• Conduct regular inventory counts across all outlets and maintain accurate par stock levels
• Prepare and submit…