Restaurant Supervisor

Description

The Food & Beverage Supervisor is responsible for leading the daily operations of assigned hotel restaurant and bar outlets while delivering exceptional guest service, maintaining brand and property standards, and supporting the Food & Beverage leadership team in achieving operational, financial, and guest-satisfaction goals.

This position is a hands-on leadership role that requires a strong presence on the floor. The Food & Beverage Supervisor leads associates during assigned shifts, ensures proper service execution, addresses guest needs and concerns, maintains food and beverage quality standards, and supports the efficient operation of the restaurant and bar.

The Supervisor serves as a role model for hospitality, professionalism, teamwork, and service excellence while helping develop associates and maintain a positive, high-performing work environment.

• Supervise daily restaurant and bar operations during assigned shifts, ensuring smooth, efficient, and professional service.
• Lead pre-shift meetings and communicate daily priorities, reservations, VIPs, promotions, menu changes, events, staffing needs, and operational concerns.
• Ensure the restaurant and bar are properly prepared, staffed, stocked, clean, and ready for service.
• Maintain a strong floor presence and actively assist the team during periods of high business volume.
• Monitor guest flow, table assignments, reservations, seating availability, service pacing, and overall outlet operations.
• Coordinate effectively with Culinary, Stewarding, Front Office, Housekeeping, Engineering, Sales & Catering, and other hotel departments.
• Complete and verify opening, shift-change, and closing procedures.
• Ensure all equipment, supplies, service areas, and work spaces are properly maintained and secured.
• Communicate maintenance, equipment, safety, and operational issues to management and appropriate hotel departments.

• Deliver and reinforce exceptional hospitality standards throughout every guest interaction.
• Welcome and acknowledge guests promptly and professionally.
• Monitor service quality, food presentation, beverage presentation, order accuracy, timing, cleanliness, and overall guest satisfaction.
• Anticipate guest needs and ensure service recovery is handled promptly and professionally.
• Resolve guest complaints and service issues within established authority and elevate significant concerns to management.
• Maintain strong knowledge of restaurant menus, beverages, wines, cocktails, ingredients, allergens, preparation methods, promotions, and hotel offerings.
• Ensure associates have the product knowledge necessary to make informed recommendations and confidently answer guest questions.
• Recognize opportunities to personalize the guest experience and create memorable dining occasions.

• Lead by example and create a positive, respectful, and team-oriented work environment.
• Supervise, coach, motivate, and develop Food & Beverage associates.
• Provide real-time feedback regarding service performance, appearance, product knowledge, guest interaction, and operational standards.
• Assist management with onboarding, training, cross-training, coaching, performance feedback, and associate development.
• Support scheduling and staffing decisions based on business levels and operational requirements.
• Monitor attendance, punctuality, breaks, side work, and adherence to departmental procedures.
• Address performance and conduct concerns in accordance with hotel policies and escalated issues when appropriate.
• Encourage teamwork and maintain open communication between front-of-house and back-of-house teams.
• Develop associates for future advancement within the Food & Beverage department.

• Ensure compliance with hotel, brand, local, state, and federal food safety and sanitation requirements.
• Maintain high standards of cleanliness, organization, personal hygiene, uniform appearance, and professional conduct.
• Monitor food and beverage handling, storage, temperature control, labeling, rotation, and FIFO practices.
• Inspect storage areas and service stations regularly.
• Ensure responsible alcohol-service procedures are consistently followed.
• Verify required permits, certifications, and operational procedures are maintained as applicable.
• Immediately report accidents, injuries, unsafe conditions, security concerns, or food-safety issues to management.
• Ensure associates…