Food Service - Hospitality Associate

Job Title: Hospitality Associate

Location: In Unit

Department: Varies (Dependent on Venue)

Reports To: Department Director or Manager

Employment Type: Hourly Part-Time

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

SSA Group is seeking a personable and service-oriented Hospitality Associate to support guest experiences at our venues. As a Hospitality Associate, you will provide warm welcomes, guide guests through their visit, and ensure a positive and memorable experience. Your role is essential in delivering exceptional service while helping maintain the cleanliness and ambiance of the venue.

• Provide friendly and efficient service to guests at our food and retail outlets.
• Offer assistance and information about the venue, its services, and any ongoing promotions.
• Ensure the venue is clean, welcoming, and well-organized at all times.
• Collaborate with team members to maintain smooth operations and guest satisfaction.

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Greet guests warmly and ensure they feel welcomed as they enter the venue.
• Provide guests with information about attractions, services, and offerings.
• Assist guests with inquiries or direct them to the appropriate area or staff member for further assistance.
• Monitor the cleanliness and orderliness of the venue to create an inviting atmosphere.

• Help maintain cleanliness and organization in the venue, including food and retail areas.
• Assist with basic maintenance or report issues to management to ensure smooth operations.
• Follow up with team members to ensure high standards of hospitality are consistently met.

• Work closely with other team members to ensure a seamless guest experience.
• Communicate guest needs or feedback to management to continuously improve service.
• Be proactive in offering help where needed to improve overall team performance.

• Experience: A minimum of 1 year in hospitality, customer service, or a similar role.
• Skills: Strong communication and interpersonal skills. Ability to handle a variety of guest needs in a professional and courteous manner.
• Attributes: Positive, approachable, and a team player with a focus on creating great guest experiences.
• Availability: Must be available for flexible scheduling, including weekends, evenings, and holidays.

• Environment: Fast-paced venue settings, both indoor and outdoor in all weather conditions.
• Physical Requirements: Physical ability perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must lift up to 25 pounds with or without assistance.

• Eligible for overtime pay.
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas…