Workplace Solutions Manager

Job Summary

SPS is seeking a dynamic, hospitality-driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier client location. This highly visible leadership role combines front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.

As the Workplace Solutions Manager, you will serve as the strategic leader responsible for the overall workplace environment—ensuring service excellence across reception, hospitality, meeting and event services, mail and office services, workplace operations, vendor management, and employee engagement initiatives. You will create an environment where exceptional service, operational excellence, and workplace innovation come together to support business success. This position builds upon key responsibilities traditionally associated with workplace experience leadership while expanding accountability to encompass all workplace service operations.

• Lead the Workplace Experience
• Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
• Deliver exceptional hospitality experiences for employees, clients, and visitors
• Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
• Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination
• Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion

• Lead reception, concierge, conference services, hospitality, and visitor management functions
• Ensure consistent delivery of world-class guest and employee experiences
• Oversee executive visits, VIP hosting, workplace events, and catering coordination
• Establish and maintain service standards across every customer-facing touchpoint
• Drive a hospitality-first culture that exceeds expectations

• Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions
• Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
• Coordinate workplace moves, reconfigurations, and occupancy-related initiatives
• Monitor service levels, operational performance, and workflow efficiency
• Implement process improvements that increase service quality, productivity, and cost effectiveness

• Recruit, develop, coach, and manage workplace service professionals
• Build a high-performance culture focused on accountability, collaboration, and customer service
• Manage vendor relationships, contracts, and service delivery expectations
• Conduct regular team training focused on hospitality, service excellence, and operational best practices

• Establish key performance indicators (KPIs) and service-level agreements (SLAs)
• Analyze workplace data, customer feedback, and service metrics to drive continual improvement
• Manage workplace services budgets and identify opportunities for optimization
• Present business reviews, workplace insights, and performance reports to client leadership
• Lead strategic initiatives that enhance operational effectiveness and workplace satisfaction

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services
• 3+ years of leadership experience managing multidisciplinary teams
• Proven experience overseeing both customer-facing and operational service functions
• Stro…