HR Operations Specialist

** IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:
** Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.  
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* * and have the job of your dreams!
* Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

We work hard and sleep hard—and embrace the fact that each of us has our own way of getting our best, most efficient work done. For our corporate team members, whether you work in a hybrid schedule at our Houston Bed Quarters (BQ) or are fully remote, we trust you with the freedom to decide how best to contribute and collaborate in your role.
** Job Details:
** The HR Operations Specialist is responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates and leaders by responding to incoming requests regarding HR, Payroll, Leave of Absence and company policy/procedures inquiries. Additionally, this position administers HR transactional activities and engages in continuous improvement of the team. This hybrid role will be based out of our Bed Quarters location in Houston, with on-site presence on Tuesdays and Wednesdays and remote flexibility on the remaining weekdays.
** Essential Responsibilities
*** Review and respond to HR related inquiries and resolve complex issues timely and consistently while providing exceptional customer service satisfaction; investigate and resolve issues independently where possible.
* Interpret policies, procedures, and guidelines providing recommendations and resolutions to associates and managers.
* Determine and address any unstated needs and recognizes when further escalation of a situation is necessary.
* Perform transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
* Conduct regular data audits and analysis to identify potential compliance and data integrity issues or opportunities to improve the data integrity of the system.
* Follow Standard Operations Procedures (SOPs) and process workflows. Participate in and contribute to the proactive review and implementation of process improvements.
* Complete all required training modules and certifications prior to the due date.
* Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
* Communicate professionally with all internal and external contacts.
* Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
* Communicate any concerns or issues to leadership to ensure proper efficiency of department and Company operations.
** Non-Essential Responsibilities
*** Maintain comprehensive knowledge of HR policies and procedures as well as federal, state, and local laws.
* Provide biweekly, quarterly and daily reports to internal and external customers.
* Reference company policies and procedures to ensure accuracy of response and offer all available information.
* Execute company initiatives and other activities requested by supervisor.
* Update job knowledge by participating in educational opportunities.
* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
* Contribute ideas on ways to optimize or improve the team, the department, and the Company.
** Education
* ** Bachelor's Degree Human Resources, Business, related field, and/or equivalent experience required.
** Professional Experience
*** 2+ Years Human Resources Experience required.
* 2+ Years Benefits Administration Experience preferred.
** Skills List
*** Ability to interact with associates at all levels of the organization.
* Demonstrated effective written and oral communication skills.
* Excellent customer service, communication and…