Services Specialist II

Position Overview

Department: Human Resources Salary: Commensurate with Experience/Education

Primary point of contact in Human Resources providing both routine and complex assistance on Human Resources matters. Coordinates and administers the processing of personnel/payroll/benefits/FML/Training/Staff Scholarship related information and inquiries for all employees.

• Responsible for the resolution of more complex issues regarding university policies and business procedures.
• Responsible for onboarding process of new employees including I9's both domestic and foreign nationals, direct deposit, benefit options and scanning for payroll system.
• Interrupts and reviews benefit inquiries from employees and assist with access to ERS, passwords, error requests and navigation system.
• Responsible for the initial dissemination of FML information, collection of documents, coordination of packets, analysis and approval of forms, email notification and tracking.
• Analyzes data in People Soft HRMS including leave balance, hours, W-2 and W-4, electronic time and labor system, and reports results to employees who need assistance with their payroll information.
• Assist with training inquiries, enrollment, verification of completion and other related tasks.
• Responsible for requests and data input or guidance for updated name and marriage status, termination check list, applications for employment, SSN update, update or verification of benefits.
• Responsible for general university information and direction, access and password assistance for People Soft, navigation with PS or ERS and other general assistance issues.
• May assist in the development of procedures and training for the Employee Services team.
• May assist with the coordination of special project assignments including Staff Tuition Scholarships, Work/Life Balance and Wellness Programs, Staff Awards and activities.
• Performs other job-related duties as assigned.

MQ:
Education
:
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional disciplines. Knowledge of the discipline is normally obtained through a formal, directly job-related, 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

MQ:
Experience
:
Requires a minimum of six (6) months of directly job-related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.