HR Service Center Advisor

Responsibilities:

• Ensuring the applicable onboarding package is initiated and completed
• Entering and verifying the accuracy of new or returning employee data in the HRIS and associated timekeeping systems
• Scheduling necessary orientation or pre-employment training as required
• Validating necessary documentation (I-9’s, E-Verify)
• Ensuring all information is present to support timely payroll processing
• Receiving and processing employee transactions in the HRIS
• Responding to internal customer phone calls and emails regarding system access or data issues
• Utilizing knowledge of legislation and regulations related to Payroll and/or Human Resources, along with company policies and procedures to accurately complete employee changes in the HRIS
• Ensuring employee status changes are updated in the system in a timely manner
• Auditing employee files to confirm the presence of documentation required by law
• Auditing processes initiated by users to ensure accuracy, providing instruction and additional training as necessary
• Answering Service Center calls, emails, text messages and answering questions, or escalating issues as appropriate
• Keeping a log of all customer inquiries, and reporting on activity weekly
• Preparing templated responses for frequently asked questions
• Assisting Managers with workflows related to employee changes and approvals in the HRIS
• Identifying process issues within the HRIS, and referring them to the HRIS technical team for attention
• Updating organizational information and documents in an intuitive manner on the HRIS for user reference
• Reporting metrics related to Service Center activity

• High school diploma
• Minimum of two years of experience processing changes in a full service HRIS.
• Understanding of payroll processes and legislative requirements is also highly desirable.
• Proficiency in the use of Human Resource Information Systems (specifically UKG Pro)
• Proficiency Microsoft Office applications with intermediate Excel
• Knowledge of Hiring processes and documentation requirements
• A high degree of accuracy and attention to detail
• Excellent communication and customer service skills
• Excellent analytical and problem-solving skills
• Ability to organize, prioritize and coordinate multiple assignments/tasks within a team in a timely and effective manner
• Understanding of, and compliance with applicable laws and regulations pertaining to human resources, benefits, and payroll.

Demonstrates proficiency in Human Resource Information Systems, particularly UKG Pro, with a strong understanding of payroll processes and legislative requirements. Exhibits excellent communication, analytical, and problem-solving skills while maintaining a high degree of accuracy and attention to detail in HR operations.