Sr. HR Generalist Experience Center United States

HR Business Partner (HRBP)-Houston Customer Experience Center

Houston, Texas, United States

At Clover Health, People Operations plays a critical role in enabling teams to do meaningful work that improves members’ lives. We’re seeking an HR Business Partner to support Clover’s Houston Experience Center — one of our most important locations. In this highly visible, fully onsite role, you will have direct impact by supporting employees, strengthening leaders, and shaping a high-quality onsite experience.

This role serves as the primary People partner for onsite employees and front‑line and mid‑level leaders within the Medicare Advantage (MA) organization. Embedded onsite at the Houston Experience Center and operating with a high degree of autonomy, you will align business objectives with employee needs, provide guidance on employee relations and performance management, and ensure consistent, equitable people practices. While overseeing onsite office operations, this role is first and foremost a strategic HR partner focused on manager enablement, culture stewardship, and driving engagement and performance in partnership with People Operations and MA leadership.

As an HR Business Partner, you will:

• Strategic HR Partnership & Manager Enablement
  • Serve as the primary People partner for Houston employees and MA front‑line and mid‑level leaders.
  • Coach managers on performance, development, engagement, and accountability, translating business priorities into practical people solutions.
  • Reinforce Clover’s culture and inclusion commitments while strengthening manager capability and team effectiveness.
• Employee Relations, Performance & HR Operations
  • Lead employee relations matters end‑to‑end, including investigations, corrective action, and resolution.
  • Support performance management and complex employee conversations.
  • Ensure consistent, compliant application of policies across onboarding, offboarding, leaves, and performance cycles.
  • Partner with Legal and senior People Ops leaders on sensitive cases and proactively identify engagement or retention risks.
• Operations
  • Own the onsite employee and visitor experience at the Houston Experience Center, serving as the front‑of‑house People Operations presence.
  • Oversee facilities, IT, security, vendors, and daily office operations.
  • Own the opportunity to create onsite executive experiences; design employee events and engagement initiatives to ensure a seamless and welcoming environment.

Success in this role looks like:

• Within the first 90 days, success will be defined by building strong relationships with leaders and employees, establishing credibility as the onsite HR partner, effectively managing employee relations matters, and ensuring smooth office operations.
• Within the first 6 months, success will be defined by strengthening manager capability, reducing reactive employee issues through proactive coaching, and improving consistency in people practices and employee experience.
• Future success will be defined by sustained improvements in engagement, retention, and performance, and by being recognized as a trusted strategic partner who positively impacts business outcomes.

You should get in touch if:

• You have 4–6+ years of progressive HR experience in a fast‑paced or regulated environment, supporting healthcare, call center, or frontline teams.
• You possess strong employee relations expertise, including investigations and performance management.
• You have a proven ability to partner with front‑line and mid‑level leaders to drive accountability and team performance.
• You have solid knowledge of employment laws and HR compliance fundamentals.
• You are comfortable operating in a highly visible, fully onsite role with autonomy and ownership.
• You have experience with office operations or…