Specialist, Employee Lifecycle & Communications

Specialist, Employee Lifecycle & Communications

Position Summary

The Specialist, Employee Lifecycle & Communications plays a key role in supporting NRG's employee listening strategy by delivering operational excellence across enterprise surveys, employee feedback programs, and lifecycle insights. This role serves as the operational backbone of NRG's Employee Listening program, partnering closely with groups across the organization such as Talent Business Partners, and business leaders to execute employee surveys, manage Qualtrics administration, analyze data, develop executive-ready reporting, and support action planning.

The Specialist also contributes to employee lifecycle initiatives and communications that help improve the employee experience from onboarding through ongoing engagement.

Key Responsibilities

• Support execution of NRG's enterprise employee listening strategy, including engagement surveys, pulse surveys, lifecycle surveys, and ad hoc listening initiatives.
• Administer employee surveys within Qualtrics, including survey builds, participant management, testing, launch support, and reporting.
• Manage day-to-day operations of employee listening programs, ensuring data accuracy, project timelines, and overall survey quality.
• Analyze survey results and develop executive-ready dashboards, presentations, and readout materials that communicate key insights and trends.
• Support preparation of leadership reporting, including PowerPoint presentations, scorecards, and data visualizations.
• Assist with survey governance, documentation, processes, and continuous improvement efforts to strengthen listening operations.
• Support employee lifecycle programs and communications by providing operational, analytical, and project support as needed.
• Monitor participation metrics, identify trends, and help recommend opportunities to improve employee engagement and the listening experience.
• Stay current on Qualtrics capabilities, employee listening best practices, and emerging technologies that enhance employee insights.

Qualifications Required

• Bachelor's degree in Human Resources, Business, Communications, Organizational Psychology, Marketing, Analytics, or a related field.
• Experience working with survey platforms, preferably Qualtrics.
• Strong analytical skills with the ability to interpret data and communicate findings clearly.
• Advanced PowerPoint skills with experience creating executive-level presentations.
• Strong proficiency in Microsoft Excel and Microsoft Office applications, including Copilot.
• Excellent organization, attention to detail, and project management skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.

Preferred

• Experience administering Qualtrics employee engagement or lifecycle surveys.
• Experience supporting employee listening, Voice of Employee (VoE), or employee experience programs.
• Familiarity with survey methodology, reporting, and data visualization.
• Experience preparing presentations and communicating insights to senior leaders.
• Experience working with cross-functional stakeholders across multiple business functions.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.