Human Resources Representative

Human Resource Representative

This position is responsible for partnering with our clients and assisting the Human Resource Specialist in developing, implementing, and monitoring Human Resource performance management items and processes. Delivers customized Insperity Human Resource service solutions to positively impact our clients’ businesses by offering effective solutions that result in improved management of human capital, goal obtainment, and operational performance. Works closely with the Human Resource Specialist to develop work relationships and build trust that results in client retention and growth.

Demonstrates depth and breadth of service and level of care expected with internal and external customers.

• Contributes to managing key client HR services focusing on liability management, performance management, employee relations, policy development, administration, and terminations.
• Makes referrals to internal EEO Compliance personnel, and consults with pertinent Human Resource Specialists, managers and HRCOE as needed.
• Provides support with projects such as handbooks, policy development, job descriptions, performance appraisal systems, employee counseling, hiring processes, terminations, exit interviews, job competencies, compensation planning, and salary surveys to enhance productivity and reduce liability.
• Partners with Human Resource Specialists to schedule, coordinate, and facilitate liability management training for client worksite employees.
• Manages a small book of business ensuring all clients receive comprehensive review, and standard HR practices applicable to federal, state, and local regulations.
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives.
• Makes recommendations utilizing knowledge from various human resource disciplines to address client needs and follows-up to ensure satisfaction.
• Assists with formal and informal presentations, including controversial topics or complex ideas, in a clear, concise, and logical sequence at a level appropriate to the audience.
• Participate in service team project assignments and/or client data analysis to identify needs and human resource solutions to improve client business operations.
• Identifies and recommends Insperity services that positively impact clients’ work practices and results in their engagement and satisfaction.
• Collaborates with internal departments to design customized client reports and communicate directly with clients.
• Makes recommendations for improving client service delivery.
• Documents, reviews, and monitors tracking mechanisms of assigned clients to ensure timely delivery of HR service activities.
• Provides reports of services delivered with internal partners and escalates complex issues as needed.
• Shares accountability in the customer relationship.
• Builds, maintains and promotes effective, highly functional relationships with all internal customers.

• High school diploma or equivalent is required.
• Bachelor’s degree in human resources, Business Administration, or related field, or equivalent work experience is preferred.
• One to two years of Human Resources experience with emphasis on employee relations is preferred.

Up to 10%.

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.