Onboarding & Compliance Manager

Manager Of Onboarding And Compliance

The Manager of Onboarding and Compliance is responsible for leading ADROIT's contractor onboarding and compliance programs to ensure a deliver a consistent pipeline of qualified, compliant, and ride-ready contractors. This role oversees the Onboarding Specialists, manages onboarding operations, and ensures all contractors meet company, customer, regulatory, and contractual requirements.

Onboarding Leadership

· Oversee the daily activities of the Onboarding Specialists, ensuring onboarding targets, productivity goals, and key performance metrics are consistently achieved.

· Provide coaching, training, and support to Onboarding Specialists while removing obstacles that impact onboarding performance.

· Create and maintain onboarding programs, packages, and requirements for new and existing service areas.

· Ensure ADROIT systems accurately reflect onboarding workflows, document repositories, and contractor requirements.

· Develop, document, and continuously improve onboarding processes and standard operating procedures.

· Monitor onboarding funnel performance, contractor conversion rates, onboarding cycle times, and fulfillment readiness.

Compliance Management

· Lead contractor compliance operations, including document review, credential verification, background screening requirements, and ongoing compliance monitoring.

· Ensure compliance with applicable local, state, federal, contractual, and company requirements.

· Manage driver qualification files, credential tracking, renewal monitoring, and document expiration processes.

· Conduct internal compliance audits and reviews to identify gaps and implement corrective actions.

· Maintain accurate compliance records and ensure audit readiness across all service areas.

· Assist with investigations, documentation reviews, and resolution of compliance-related concerns.

· Monitor compliance metrics and trends and provide regular reporting and recommendations to leadership.

· Support compliance training initiatives for employees, contractors, and providers.

· Oversee vehicle camera installation, compliance, video requests and asset tracking.

Cross-Functional Collaboration

· Serve as the primary liaison between Onboarding, Fulfillment, Client Relations, and Operations teams to ensure contractor readiness aligns with service demand.

· Lead regular cross-functional meetings to review onboarding progress, compliance performance, operational challenges, and growth initiatives.

· Partner with Operations leadership to support service launches and expanding markets.

· Coordinate with internal teams to ensure alignment on onboarding, quality, compliance, and operational goals.

Reporting & Continuous Improvement

· Monitor and report onboarding and compliance KPIs to leadership.

· Identify trends, risks, and opportunities to improve efficiency, contractor experience, compliance performance, and operational readiness.

· Develop and implement corrective action plans when compliance or onboarding deficiencies are identified.

Perform other onboarding, compliance, operational, and leadership-related duties as assigned.

· Bachelor's degree in Business, Compliance, Operations, Logistics, Safety, Human Resources, or related field preferred.

· 3-5 years of experience leading onboarding, compliance, operations, or related functions.

· Experience managing employees and performance expectations.

· Working knowledge of compliance programs, audits, credential management, and regulatory requirements.

· Strong organizational, analytical, and problem-solving skills.

· Excellent communication and relationship-building abilities.

· Proficiency in Microsoft Office and Google Workspace, including Excel/Sheets.

· Ability to work on-site in Houston, TX.

· Performs all duties and responsibilities as required to support the needs of the business.

· Leadership and team development

· Compliance and audit management

· Process improvement

· Analytical thinking and problem solving

· Attention to detail and accountability

· Cross-functional collaboration

· Time management and organization

· Adaptability and continuous improvement

· Strong written, verbal, and presentation skills

$70,000 - $80,000 per year, depending on experience.