Training Manager

$60,000 -$70,000 per year

Job Title:

Training Manager

Location:

IAH Airport

Compensation: $60,000 -$70,000 per year

Reports to:

Airport Director - Director of Learning and Development

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than three hundred unique dining and retail locations across North America’s busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crew members. At OTG, people truly come first.

We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

How we work is just as meaningful as what we accomplish. Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We are committed to fostering an inclusive, safe, and dynamic workplace where individuals feel empowered to contribute and grow.

The Training (Learning & Organizational Development) Manager partners with airport leadership and the Organizational Development team to foster a positive culture and continuously enhance the crew member and guest experience. By leading the airport's learning and development strategy, this role ensures training is delivered consistently and effectively to support crew member growth and overall terminal performance.

• Reduce turnover by partnering with HR, Organizational Development, and Operations teams to create effective orientation and onboarding experiences for all crew members, including ownership of orientation and onboarding programs.
• Establish training plans for all new salaried airport crew members and partner with operational leaders to provide on-the-job training, coaching, and validation that prepares them for success in their roles.
• Partner with Operations leaders and HR to establish training plans for hourly crew members, validate learning paths, and maintain training materials.

• Schedule, facilitate, and maintain the Certified Trainer Program, including ongoing education and communication for the trainer team.
• Develop, execute, and communicate the schedule of core training programs for all crew members, including Manager Essentials, Train-the-Trainer, Brand Partner Training, and other development initiatives.
• Ensure the airport achieves and maintains compliance with all required training programs, including Workplace Harassment Prevention, Food Handler Certification, Alcohol Awareness, Fire and Life Safety, and other regulatory requirements.
• Track, monitor, and report on all training activities, partnering with leadership to drive completion, performance outcomes, and behavior-based assessments and audits.
• Support LMS administration, including course enrollment management and assessment approvals.
• Review new hire surveys and other performance data and regularly connect with crew members, trainers, and managers to identify opportunities for improving onboarding and training programs.
• Communicate new training initiatives to airport leadership and managers and partner with them to ensure successful implementation.
• Partner with Airport Leadership and HR to communicate operational changes, including menu updates, promotions, and other business initiatives, to crew members.

• Facilitate and coordinate quarterly United Airlines subtenant training and partner with Property Management to identify training opportunities and relevant topics.
• Lead training planning, coordination, and delivery for new concept openings.

• Support skill development, competency-building initiatives, and leadership pipeline programs for local crew members, including Manager Essentials, Evolving Leadership, Advancing Leadership, Career GPS, and similar programs.
• Participate regularly in feedback loops with PAS Learning & Development to pilot, test, and improve programs and processes, while sharing airport-specific training needs to support scalable company-wide solutions.
• Partner with HR Business Partners to identify skill and career development gaps and recommend effective development solutions.
• Collaborate with HR and leadership teams to identify and support continuing education and individual development opportunities, including Individual…