Employee Relations Specialist

Position Title:Employee Relations Specialist

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The Employee Relations Specialist is responsible for managing complex employee relations matters, conducting workplace investigations, resolving conflicts, administering unemployment claims and hearings, and supporting compliance with employment laws and organizational policies.

This position serves as a trusted advisor to employees and leaders by providing objective, timely, and confidential guidance. The Employee Relations Specialist promotes a respectful, fair, and accountable workplace while helping the organization identify and mitigate employee relations, compliance, legal, and reputational risks.

The successful candidate will demonstrate strong judgment, emotional intelligence, investigative skills, and the ability to manage sensitive matters with professionalism, consistency, and discretion.

• Conduct prompt, thorough, fair, and impartial investigations involving employee complaints, misconduct, harassment, discrimination, retaliation, policy violations, workplace behavior, and other employee relations concerns.
• Develop investigation plans, identify relevant witnesses, conduct interviews, and gather and evaluate evidence.
• Assess credibility and determine whether allegations are substantiated based on the available facts and applicable organizational standards.
• Prepare clear, objective, and fact-based investigation reports, findings, and recommended actions.
• Maintain complete, accurate, confidential investigation and employee relations case files.
• Track assigned cases from intake through resolution and provide appropriate status updates to key stakeholders.
• Coordinate with People and Culture leadership and legal counsel on complex, high-risk, or legally sensitive investigations.
• Identify investigation trends and recommend preventive actions, training, or policy improvements.
• Protect the integrity and confidentiality of the investigation process.

• Serve as a primary point of contact for employee complaints, workplace conflicts, and employee relations concerns.
• Provide employees and leaders with timely, objective, and confidential guidance.
• Facilitate difficult conversations and help employees and managers reach appropriate workplace resolutions.
• Coach managers on effective communication, conflict management, conduct expectations, performance concerns, and consistent policy application.
• Recommend appropriate interventions, including facilitated conversations, mediation, coaching, corrective action, or referral to another organizational resource.
• Help resolve employee concerns before they escalated into formal complaints or legal disputes.
• Promote a respectful and professional workplace by addressing concerns promptly and consistently.
• Identify recurring workplace issues and recommend preventive or corrective actions.
• Escalate safety concerns, threats, potential legal violations, or significant organizational risks immediately.

• Manage unemployment claims, agency requests for information, appeals, and hearing preparation.
• Review employee records and gather relevant documentation to support the organization’s response to unemployment claims.
• Prepare position statements, timelines, exhibits, and other materials required for unemployment proceedings.
• Coordinate with managers, witnesses, third-party administrators, and People and Culture leadership before unemployment hearings.
• Prepare organizational representatives and witnesses for unemployment hearings.
• Represent the organization during unemployment hearings when authorized.
• Monitor submission deadlines, hearing dates, decisions, and appeal opportunities.
• Maintain accurate and confidential unemployment claim and hearing records.
• Review unemployment decisions and recommend whether additional action or appeal should be considered.
• Analyze claims and hearing outcomes to identify trends, documentation gaps, and opportunities to reduce organizational risk and unemployment costs.

• Interpret and administer People and Culture policies consistently across departments and locations.
• Support compliance with applicable federal, state, and local employment laws and regulations.
• Monitor changes in employment requirements and communicate…