SR Manager, Human Resources Governance and Data Integrity

Job Title: Sr. Manager, Human Resources Governance and Data Integrity

Department: Human Resources (HR)

Reports to: Director, HR Operations

FLSA Status: Exempt

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Ensures the integrity, compliance, and reliability of HR operations, data, and risk controls across the HR organization. Serves as the architect and steward of HR Governance, ensuring the accuracy of HR data, the effectiveness of policy and procedure controls, audit readiness, and the management of people-related risks. Remains engaged in continuous process improvement to reduce risk by understanding and enforcing regulations and by complying with all legal employment requirements, workforce standards, policies, and procedures.

Provides guidance and recommends new procedures to GWH leaders and associates. Supervises Compensation & Benefits, Shared Services, Data Integrity, and HR Compliance.

• Create and maintain the associate handbook and ensure it is acknowledged by all associates upon hire and whenever updates are made.
  • Establish a cadence for updates and ensure execution occurs as planned.
• Responsible for finalizing, maintaining, and tracking HR policies, standard operating procedures (SOPs), and similar documents for the organization.
• Collaborate with all GWH departments regarding people policy and procedures development to ensure HR compliance with all federal, state, and local laws, regulations, and current GWH policies.
• Manage communication regarding new HR policies and policy updates.

• Create and support people data dashboards and visualizations that provide insight into human capital and its impact on the enterprise.
• Ensure accurate and timely reporting of HR data entered into various systems.
• Implement and maintain HR data quality controls and ensure regular data audits are performed & corrective action is taken when necessary.
• Oversee governance of HR information systems (HRIS), ensuring data structures, access, controls, and workflows are compliant and support reporting needs.
• Ensure that new position requirements are fulfilled, including the creation and approval of job descriptions aligned with organizational objectives.
• Manage and update the lifecycle of all job descriptions, including creation, revisions, and version control.
• Provide support and assistance to ensure that GWH HR is compliant with CARF accreditation and regulatory standards.
  • Assist with preparing and presenting for HR in the accreditation process.
• Develop and implement action plans to address areas not meeting HR operational or regulatory standards.

• In partnership with HRBP and/or Corporate Compliance, review and support the resolution of associates and risk-related relations issues in accordance with legal requirements and best organizational practices.
• Ensure human capital compliance by aligning performance with GWH goals and expectations.
• Partner with GWH legal team & corporate compliance team to assist with EEOC, associate relations, and other employment-related claims.
• Collaborate with GWH's corporate compliance team and insurance providers on claims submitted through GWH’s liability insurance.

• Partner with all departments to identify opportunities for improvement by proactively solving HR/employee issues, emphasizing associate-focused enhancements.
• Identify people vulnerabilities and assist in developing and implementing strategies to reduce risk and exposure.
• Oversee the non-DOT random drug and alcohol testing programs.

• Responsible for completing or assisting with labor law compliance.
• Coordinate equal opportunity employment efforts by working closely with department leaders.
• Perform other duties as directed by management to support evolving organizational needs.
• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Adhere to all GWH…