Onsite Manager | Houston,TX | Lead & Coach Team Job Houston area,Texas USA,HR/Recruitment

Position: Onsite Manager | Houston, TX | Lead & Coach a High-Volume Team!

Position: Onsite Manager

Location: Houston, Texas

Experience: Minimum one year of fast-paced work experience within the last four years; experience in an onsite, client-facing, or account management capacity within a staffing or high-volume workforce environment preferred;
Two years of combined allocation/talent acquisition experience within an Array brand preferred

Type: Full-time;
Direct Hire

Schedule: Monday - Friday

Array Corporation is seeking an Onsite Manager to join our growing and dynamic team!

Core Objectives

Serve as the primary relationship manager for a high-volume, on-location talent pool, providing hands-on support, coaching, and management to deployed associates

Increase retention and satisfaction by coaching to performance metrics, managing attendance, and supporting employee training

Facilitate strong employee performance by preparing, coaching, and troubleshooting operational issues in the moment

Strengthen client confidence in Array's delivery by maintaining a consistent, professional presence

Advocate for and advise associates by gathering and providing meaningful feedback

Control churn by implementing strategies to keep employees satisfied, motivated, and engaged

Job Description

Build strong, personal connections with deployed associates through regular engagement and daily availability

Set performance expectations from day one and drive performance through coaching, training, and in-the-moment guidance

Monitor and manage attendance, performance, and productivity in real time

Investigate and resolve associate concerns in collaboration with the client and internal stakeholders, following through to resolution

Recognize and celebrate associate wins and foster a culture of appreciation

Serve as the first point of contact for HR- and Risk-related concerns, including behavioral escalations and policy violations

Document coaching conversations, feedback, and incidents accurately in internal systems

Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR

Drive real-time problem-solving for timekeeping, badge access, and other daily logistics

Coordinate appreciation events and support rollout of new processes, tools, or technologies

Position Requirements

Hard skills:
Tech-savvy and proficient in Microsoft Office tools and internal engagement systems; understanding of a metrics-driven organization and how to drive performance; ability to quickly learn client systems and integrate with client operations

Soft skills:

Strong interpersonal presence with the ability to build trust and de-escalate in real time; organized with strong prioritization skills; confident and calm under pressure with a problem-solving mindset; comfortable navigating between employee advocacy and business objectives; strong judgment and professionalism in sensitive HR and Risk situations

Array Corporation is the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and ... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Onsite Manager | Houston, TX | Lead & Coach Team