HR Customer Care Coordinator

• Department:
  Regional Support and Leadership
• Compensation: USD 57,000 - USD 65,000 - yearly

About KIPP Texas Public Schools

KIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houston, and San Antonio. With over 30 years in Texas, we work together with our families and communities to prepare students for college, career, and beyond! Our schools provide a high-quality, well-rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way!

As one of the earliest charter networks in Texas—founded in Houston in 1994 and operating as KIPP Texas since 2018, we hire dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in academic success and joy. If you are passionate about joining a mission-driven community that wants every child to "run to school," the KIPP Texas Team and Family is for you!

KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni.

The HR Customer Care Coordinator is a critical member of the Human Resources team within a school district, serving as the front line for employee support and HR operations. This role is responsible for triaging a high volume of help desk tickets, routing inquiries to the appropriate HR team members, and resolving routine requests using standardized, templated responses.

In addition to ticket management, this position supports essential HR processes including new hire onboarding, benefits enrollment approvals, I-9 facilitation, and employee documentation review. The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and consistently delivers exceptional customer service while maintaining strict confidentiality.

ROLE RESPONSIBILITIES:

Monitor and manage a high-volume HR help desk ticketing system.

Triage incoming requests, assess urgency, and route tickets to the appropriate HR personnel or department.

Respond to routine inquiries using approved templates and knowledge base resources.

Ensure timely resolution and follow-up on all assigned tickets.

Track and maintain accurate records of ticket status and outcomes.

Identify trends and recurring issues to inform process improvements.

Serve as the primary point of contact for HR-related inquiries from employees, leaders, and applicants.

Deliver clear, professional, and timely communication.

Provide a high level of customer service with a focus on responsiveness and accuracy.

Escalate complex or sensitive matters appropriately.

Onboarding & HR Operations Support

Assist with new hire onboarding processes, including:

Benefits enrollment setup and approval

I-9 facilitation and compliance tracking

Review of new hire documentation to ensure completeness and accuracy

Process service record requests in a timely and compliant manner.

Support general HR administrative functions and special projects as needed.

Support routine leave administration, including:

Entering leave of absence information in the HRIS

Maintaining the leave of absence tracker, including leave and anticipated return dates

Compliance & Confidentiality

Handle sensitive employee information with the highest level of confidentiality.

Adhere to all district policies, procedures, and legal requirements.

Maintain accurate and compliant employee records.

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