Technical Support Engineer-Houston

Responsibilities

• Responsible for product technical support for customers in the North America region including remote assistance and on-site support.
• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.
• Track and solve problems that occur during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre‑sales technical support, solutions presentation and engaging in technical discussion with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries and problem analysis reports.
• Play a key role in project implementation for the North America region, not limited to the implementation of technical solutions and delivery support.
• Participate in technical upgrade testing and provide feedback on product localization adaptation.

• Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields.
• Candidate with mining experience will be an advantage.
• Proficient in English, with fluent written and oral communication skills (advantage if you can read and write Chinese).
• Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies.
• Excellent customer communication skills, problem analysis abilities, customer‑centric mindset.
• Able to travel overseas and be away from home for an extended period.