Scrum Master - IT

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United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Scrum Master plays a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. This role is responsible for facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. The Scrum Master will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross-functional collaboration that ensures delivery of business value.

• Agile Facilitation – Guide and support Agile teams by facilitating Scrum ceremonies:
  Daily Stand‑ups, Sprint Planning, Sprint Reviews, and Retrospectives.
• Impediment Removal – Identify, track, and eliminate blockers to team progress through problem‑solving and escalation. Partner with leadership and functional groups to resolve dependencies and constraints.
• Team Coaching – Coach team members and product managers on Agile principles, practices, and frameworks. Foster a culture of accountability, transparency, and continuous learning. Organize and conduct training sessions to enhance team members’ skills in Agile methodologies.
• Stakeholder Communication – Act as a bridge between product managers, developers, QA, and stakeholders. Provide clear and consistent updates on team progress, risks, and delivery commitments.
• Delivery Oversight – Ensure teams are delivering work in alignment with sprint goals and release timelines. Use Agile metrics (velocity, burndown, cycle time) to provide insight into team performance and opportunities for improvement. Support the team and stakeholders in adapting to changes in project scope or direction.
• Agile Maturity & Continuous Improvement – Promote and support the adoption of Agile best practices across teams and departments. Lead retrospectives and drive actionable outcomes that enhance team efficiency and morale.

• Bachelor's degree

Business Administration, Computer Science, Engineering or related field

• 4+ years in technology development roles (BA, Release management etc.)
• Strong understanding of Scrum, Kanban, and other Agile frameworks
• Experience working with Agile project management tools such as Jira, Confluence, or Azure Dev Ops
• Excellent communication, facilitation, and conflict resolution skills
• Ability to lead by example, demonstrating strong servant leadership and a focus on team empowerment
• Experience working in a collaborative, cross‑functional Agile environment, with a strong focus on delivering value
• Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals
• Strong organizational skills and ability to manage multiple teams or projects concurrently
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master's degree
• Agile certifications such as Certified Scrum Master (CSM), or SAFe Agilist (SA) highly desirable
• Experience as a scrum master, agile coach, or in a similar role within an Agile environment
• Experience in an environment involving Dev Ops, CI/CD pipelines, or cloud-based application delivery
• Familiarity with Agile frameworks
• Exposure to Agile transformations and change management
• Background in software development or technical project delivery is a plus

The…